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Frequently Asked Questions
General
How does KöKoll work?
Why is KöKoll free?
What sets KöKoll apart from Dibz?
Do you have a mobile app?
How do I get an apartment through KöKoll?
Why do you need my personal number?
Why do you need so much information about me?
Do you have an age limit?
Housing Queues
How do housing queues work?
Which housing queues do you have?
What do I need to do to keep my queues active?
I'm already in some queues - what do I do?
How long does it take to get a home?
Why does my queue have "Action Required" status?
Why does my queue have "Error" status?
Why is my queue still showing as "Processing"?
A housing queue I want isn't available, what do I do?
Do you have any paid queues?
Account
How do I add queues?
How do I see my queues?
How do I see available properties?
Does KöKoll sync my personal information with the queues?
How do I stop emails from the housing queues?
What happens if I stop using KöKoll or remove a queue?
What happens if I delete my account from KöKoll?
How do I leave a housing queue?
I have protected information, can I use KöKoll?
I have a payment remark, can I still get a home?
KöKoll Premium
What is KöKoll Premium?
How much does KöKoll Premium cost?
Is KöKoll still free?
What features are included in KöKoll Premium?
How do I start using KöKoll Premium?
Can I cancel KöKoll Premium at any time?
What happens if I cancel KöKoll Premium?
What is "first come first served"?
How does 1-click direct application work?
What does family subscription mean?
Do I have to pay for each family member?
What are "extra queues"?
How do smart notifications work?
What payment methods do you accept?
Support
How do I contact you?
